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2020 Vol.11, Issue 3 Preview Page

General Article

Evaluating stakeholder’s satisfaction with the performance of selected seaports in Nigeria
Eme Mekwa Mekwa 13*
,
Muhamad Salleh Naziah2
1Ph.D candidate, School of Housing, Building and Planning, Universiti Sains Malaysia
2Senior Lecturer, School of Housing, Building and Planning, Universiti Sains Malaysia
3Lecturer, Department of Architecture, Abia State Polytechnic Aba
* Corresponding Author
29 September 2020. pp. 142-152
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Abstract

Aside the high competition between seaports, the quest for economic performance and satisfying the port’s stakeholders has become a great challenge for port operators and managers. In an attempt to perform optimally and achieve the intended goals of their establishment and meeting the needs of the society, ports performance needs to be measured at regular intervals with the key performance indicators. This study was carried out in Nigeria with the aim of ascertaining the performance of 6 seaports in 5 key performance indicators with respect to the environment, health and safety/security, congestion, corporate relations, and organization. 120 questionnaires were distributed, and 83 usable responses were received. The data was analyzed descriptively using the mean score. The results obtained show that the stakeholders were mostly dissatisfied with congestion while cooperative relations, health and safety/security, and environment were rated slightly high, and environmental performance was rated to have performed high. The results imply that the port stakeholders are substantially satisfied with the performance of the ports except for the rate of congestion. More efforts need to be put in place by the government and the port managements in decongesting the ports through the provision of efficient transportation networks to and from the ports like railway and more access roads. Also, efforts should be made to sustain and improve the current gains in other performance indices where performance was high.

Keywords
seaports
stakeholders’ satisfaction
performance indicators
nigeria
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Information
  • Publisher :Sustainable Building Research Center (ERC) Innovative Durable Building and Infrastructure Research Center
  • Publisher(Ko) :건설구조물 내구성혁신 연구센터
  • Journal Title :International Journal of Sustainable Building Technology and Urban Development
  • Volume : 11
  • No :3
  • Pages :142-152
  • Received Date : 2019-12-20
  • Accepted Date : 2020-07-20
  • DOI :https://doi.org/10.22712/susb.20200011
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