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2023 Vol.14, Issue 2 Preview Page

General Article

A Balanced performance measurement model for office building facility management
Hyunji Shin1
,
Bosik Son2*
,
Moonseo Park3
1Ph. D, Department of Architecture and Architectural Engineering, Seoul National University, South Korea
2Professor, Department of Architectural Engineering, Namseoul University, South Korea
3Professor, Department of Architecture and Architectural Engineering, Seoul National University, South Korea
*Corresponding Author
30 June 2023. pp. 261-284
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Abstract

The objective of this research is to develop a balanced performance measurement model of office building facility management (FM) that can address the conflicts arising from different objectives of the stakeholders of FM. Five performance factors of FM that comprise Financial, Function, Organization, Safety–Health–Environment, and Satisfaction are derived. We selected the five factors because they can represent properly the differing perspectives and interests of FM stakeholders, i.e. owner, tenants, and FM organization. The authors found by questionnaire survey that the prioritization of five factors can vary, depending on building grade, and investigated the relationships of the five factors. As a result, five-factor cyclic structure has been developed and presented, which we believe can progressively improve FM performance. We derived thirty Key Performance Indicators (KPIs) commonly recognized as important by FM and building owners group using Delphi technique. Building on the cyclic structure of the five performance factors and the measurable KPIs for those factors’ performances, we have constructed FFOSS (Financial, Function, Organization, Safety-Health-Environment, Satisfaction) model that provides office building owner with a balanced evaluation framework, and proposes a strategic method for tailored performance evaluation by customizing the five factor weightings according to building grade. Model validation was conducted through expert evaluation.

Keywords
balanced performance measurement model
performance factors
strategic facility management
cyclic structure
key performance indicators
prime grade office building
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Information
  • Publisher :Sustainable Building Research Center (ERC) Innovative Durable Building and Infrastructure Research Center
  • Publisher(Ko) :건설구조물 내구성혁신 연구센터
  • Journal Title :International Journal of Sustainable Building Technology and Urban Development
  • Volume : 14
  • No :2
  • Pages :261-284
  • Received Date : 2023-05-16
  • Accepted Date : 2023-06-02
  • DOI :https://doi.org/10.22712/susb.20230020
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